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Who we are

Kuwait Telecommunications Company (stc) is a Kuwaiti shareholding company incorporated pursuant to the Amiri Decree No. 187 on 22 July 2008, to operate and manage with the third GSM versatile system in Kuwait according to Law No. 2 of 2007. Kuwait Telecommunications Company (stc), a leading brand in the telecommunications industry, was established in December 2008 as a subsidiary of stc Group, the worldclass digital leader, providing innovative services and platforms, and enabling the digital transformation of the region. With a share capital of KD 50 million, stc was listed on Boursa Kuwait in December 2014. In 2019, stc acquired 100% of the share capital of Qualitynet General Trading and Contracting Company - the leading Internet Service Provider in Kuwait – with the aim to capitalize on the new opportunities in the Kuwaiti telecom market.


What we do

stc has always aimed to support the vision of His Highness Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah for Kuwait 2035, in positioning Kuwait as a major financial and commercial hub in the region. Throughout a decade of excellence in service, transparency and proactivity, in addition to being the fastest-growing and most advanced telecom operator with the largest 5G network in Kuwait, stc’s customer base has proudly reached 1.9 million.
stc strives to provide its customers, both consumers and enterprise, with a unique pool of products and services that satisfy their aspirations and cater to their needs. stc offers numerous opportunities in the fields of telecommunications, entertainment, information, digital and data transfer services, besides delivering the best customer experience around the clock.

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Our new brand

On 19 December 2019, Kuwait Telecommunications Company changed its brand name from “VIVA” to "stc" as a unified brand of the group in the KSA, the State of Kuwait and the Kingdom of Bahrain which will contribute in enhancing the brand of stc as one of the most expensive and valuable brands in the Middle East.


Our subsidiary

On 11 November 2020, stc announced the launch of the new brand name of its subsidiary “Qualitynet” to become solutions by stc to serve as the company’s specialized arm offering one-stop business solutions for the first time ever in Kuwait. This initiative counts as an additional step in stc’s journey to elevate and strengthen the quality of the solutions offered by stc through combining the strengths of two powerful companies as well as setting the stage for a transformative and empowering future to achieve the desired goals of both individual and corporate customers.

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Our accomplishments

stc has succeeded in attracting the private sector investments, driving the economy and repositioning the telecom market as one of the most vital and active sectors in the evolution of global technology. stc has also extended its services to provide the best wireless coverage in Kuwait, and thus, played a key role in improving the nation’s urban infrastructure.
Since 2008, stc’s accomplishments have transformed the Kuwaiti telecom market, including changing wireless pricing models and fees. In 2016, stc entered the International Telecommunications Union (ITU). In 2018, stc became the first network, in the MENA region, to offer its customers the 5G service and to enable enterprises in mobility. stc has invested in building the most advanced network, and proudly owns the largest number of sites covered by the 5G service in Kuwait. Additionally, stc is currently working on enriching its services, products and solutions offered to its customers, individuals and enterprises, through its collaboration with Qualitynet General Trading and Contracting Company’s experienced and competent team.
Last but not least, stc succeeded in creating job opportunities and focusing on the Kuwaitization plan, reaching 64% of the company’s workforce, by attracting the top talents through partnerships and collaborations in the Kuwaiti market. stc is committed to a rich Corporate Social Responsibility (CSR) program and has launched multiple initiatives for supporting talents in the fields of healthcare, sports, entrepreneurship, education and environment.

Our vision

Our vision is to be a world-class digital leader, providing innovative services and platforms to our customers and enable the digital transformation in Kuwait.
stc is keen on presenting its customers with numerous telecommunications opportunities with the goal of boosting existing relationships and providing customers with the best experience around the clock, which will, in turn, earn us their trust.


Our mission

Our strategy outlines the key pillars to expand stc’s topline, create value with greater efficiencies, while preparing the company for the future:
• End-to-end digital experience
• Enhance core performance
• Reinvent customer experience at world-class standards
• Leveraging on group synergies

Our Values


Dynamism

Outstanding energy to enhance and enrich our performance. We are agile, collaborative and fresh.

Devotion

Determined to be a “customer-centric” company for our clients and an inspirational workplace for our employees. We are caring, committed and trustworthy.

Drive

Moving forward and enabling best possible solutions for our clients and employees. We are proactive, inventive and inquisitive.

Our purpose

stc aspires to a new digital age transforming our nations and economies. stc creates products and services beyond the traditional telecommunications services to enable the digital pillars of the new digital economy. At stc, we combine smart technologies with the most advanced systems to harness the digital capabilities and the full power of technologies to better serve our customers, stakeholders, government entities and the local community as a whole.
We develop digital platforms, solutions and services based on the data science, cloud computing, artificial intelligence and advanced digital analytics driven by the 5G services. By empowering the leading industries, businesses and governmental entities to thrive through providing the most innovative digital services, stc focuses on shaping a sustainable future to the local community with a deeper insight and accelerated growth.

2020 Awards

stc's recgnitions in the amidst of COVID-19

Solution

Forbes “Global 2000”

stc Group is ranked the 1st as the top telecom company in the MENA region and the 44th amongst the best digital companies worldwide according to Forbes’ annual “Global 2000” list.

Forbes “Global 2000”

stc Group is ranked the 1st as the top telecom company in the MENA region and the 44th amongst the best digital companies worldwide according to Forbes’ annual “Global 2000” list.

Solution

Best IR

stc won the “Leading Corporate for Investor Relations” in Kuwait for the year 2020, while being ranked amongst the top 5 companies and 10 Best Digital IR in the Middle East - 2020.

Best IR

stc won the “Leading Corporate for Investor Relations” in Kuwait for the year 2020, while being ranked amongst the top 5 companies and 10 Best Digital IR in the Middle East - 2020.

Solution

Kuwait’s Most Supportive Brands

Based on a survey done by IPSOS, a leader in the market research, stc was ranked among the best companies to support the Kuwaiti society during the “COVID-19” crisis.

Kuwait’s Most Supportive Brands

Based on a survey done by IPSOS, a leader in the market research, stc was ranked among the best companies to support the Kuwaiti society during the “COVID-19” crisis.

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Rebranding "Qualitynet" to "solutions by stc"

stc launched the new brand name of its subsidiary solutions by stc to serve as the company’s specialized arm offering one-stop business solutions for the first time in Kuwait.

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Key Milestones

stc's journey of growth


  • 2008 • Launches commercially
    stc abolishes incoming calls fees and other operators follow
    • First Operator in the world to have all IP network
  • 2009stc introduces high speed Mobile Broadband in Kuwait
    stc launches innovative prepaid offerings and acquires 500K customers in one year
  • 2010 • Expands retail network and launches joint promotions with retailers
    stc wins Comms MEA Best Telecom Finance Deal
  • 2011 • First to introduce Apple iPhone
    • Strategic partnership with Manchester United
    • First to introduce newest HSPA+ (42.2 Mbps) Broadband network
  • 2012stc launches Elite Program for loyal, VIP and high value customers
    stc turns into profitability during the fourth year of operation
    stc starts deployment of 4G LTE network
  • 2013• Completes nationwide 4G LTE Coverage and awarded Best LTE deployment in the Middle East
    • Number portability and stc acquires majority of ported numbers between operators
  • 2014 • Partnership with Real Madrid
    • Listing on KSE
    • Retained earnings turned to be positive
    • Ranked 2nd in terms of revenue and subscriber market share
  • 2015 • The first in Kuwait to introduce the all-new (VoLTE) technology
    stc branches network reached a total of 70 across Kuwait
    • First to introduce the LTE Advanced
  • 2016 • Best Telecom Co. by Arabian Business
    • Member of (ITU )
    • Leading Corporate for IR
    • Business Innovation in Risk Management
  • 2017 • VIP Customer Service Award
    • Won the "2017 Speedtest Award“ by Ookla company
    • Excellence in Governance Award
    • Won the “Best Operator Network” from telecom world Middle East
    • 5G Innovator of the Year Awards
  • 2018 • Best Network Development Award at 5G MENA
    stc Reap Three Accolades at ME Call Centre Awards
    • Leading for Investor Relations in Kuwait 2018 - third in the MEA
    • Wins "Advertising Creativity Award" at Arab Media Forum
  • 2019stc wins Sharjah Gulf Top 10 Business Award 2018
    • Acquisition of Qualitynet
    • Launched 5G services in June 2019
    stc and Huawei sign MOU to develop 5G services
    • Launches the new brand stc
  • 2020stc Group was ranked the 1st in the MENA region, by Forbe’s "Global 2000" list
    • Leading for Investor Relations in Kuwait 2020 – Top 5 in the MENA region
    stc rebrands “Qualitynet” to “solutions by stc”
    stc signs an AoA for establishing Connect Arabia W.L.L with Mobility Telecom Kuwait Limited (BVI) which will be the main partner

Statements

Management's review of stc in the Kuwaiti telecommunications market


At the onset of the COVID-19 pandemic,stc established a Committee to deal with the crisis through activating the Business Continuity Plan and adopting new initiatives as imposed by the pandemic crisis and the taken national measures to combat the virus outbreak. Whereby, with the development of crisis management and infection control procedures to avoid the contamination of the work environment, stc was able to minimize the economic impact of the COVID-19 crisis on stc’s business while ensuring the safety of its employees and customers.

Within the company premises, stc developed clear and strict precautionary guidelines to protect its employees and stakeholders during the pandemic in addition to installing sanitizing stations in the company’s departments and elevators. stc has also capitalized on the digital revolution to protect its employees by installing thermal cameras in the entrance of the company in order to detect infections.
Furthermore, stc was amongst the first corporations in Kuwait to transition more than 75% of its employees to work remotely before the Kuwaiti government had imposed the lockdown across the country. With their dedication, determination and continuous efforts, stc employees embraced every opportunity that was available to overcome the challenges and be able to continue providing the company’s services with the same quality standards.
Throughout the global challenges of COVID-19 crisis, stc ensured keeping its employees up-todate with the latest corporate developments in order to keep the working teams closer despite the social distancing. As a result, stc’s executive management conducted virtual meetings to keep their working teams engaged during times of fear and uncertainty. The company also ensured that effective communication was taking place with all of its employees by engaging them via all the communication and social networking channels.
The company strictly adhered to the government’s plan of the gradual return to the company premises while trying to minimize the number of employees as much as possible. Besides following flexible working hours with the aim to reduce the interactions between the working teams, stc ensured sanitizing all the facilities on a daily basis before and after the employees’ working hours.


Our Strategy

In a year full of challenges due to COVID-19 pandemic, stc has moved forward to implement its new corporate strategy “AHEAD” with the ambition of propelling the company on its path to market leadership

AHEAD strategy


AHEAD aims to position stc as a digital pioneer by enhancing and building on our current initiatives to enable the digital transformation in Kuwait. The foundations of AHEAD are customer centricity, technology leadership, capture growth opportunities and leverage on the stc group capabilities.
Throughout the past couple of years, stc has successfully optimized its operations, invested in developing the largest 5G network in Kuwait and enhanced its digital channels to provide its customers with an unrivalled experience. Our opportunity now is to accelerate our momentum and build on our strengths by looking and moving AHEAD.

AHEAD leverages on 5 strategic pillars:


Corporate Social Responsibility

Bridging the gap for a better tomorrow


Annual Report 2020

To download stc Annual Report, you need Adobe Reader or any programs that could open PDF format files.